Experienced Bilingual professional able to advise people and organizations bringing forth over 17 years of experience as an effective IT and Project Manager in different Industries on IT and OT services. Skilled on practices that can analysis, scoping, planning, budgeting, process improvement, risk assessment, cross-functional collaboration. Experienced working directly with international customers focused aligning business requirements. Advanced handle level of a second language as English, Spanish, and starting on the basics of Portuguese.
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Process Control Network (PCN) System Administrator - Solutions Architect
Manage multiple & parallel Projects for
✓ Led multiple & parallel projects for Lubricants – 95% on-time delivery rate.
✓ Oversaw budget execution of $700K USD Colombian site – Achieved 98% budget adherence.
✓ Addressed incident & problem management responses – 95% incident resolution within SLA.
✓ Drove Software Automation integration & implementation efforts aligned with corporate standards – 92% success rate.
✓ Implemented solutions to:
o Reduce operational costs – Achieved 20% cost reduction.
o Enhance – 40% improvement in change deployment speed.
o Boost efficiency – 50% increase in systems performance.
Project Director & Co-founder
Customer satisfaction through excellent service, ensuring that each phase of the implementation activities is executed on the schedule time, advise on the technical implementation of the training program structure. Collaborate between partners and Stakeholders, online training platform, website, social media management, coordinate the new versions updates and the migration of the content on site to the online platform.
✓ Collaborated effectively with partners & stakeholders – 90% engagement & response rate.
✓ Delivered customer service – Achieved 96% customer satisfaction.
✓ Manage website & social media channels – Increased engagement by 30% across digital platforms.
✓ Coordinated new version releases – 95% update success rate without disruption.
✓ Led on-site content migration to digital platforms – 100% content with zero data loss.
Project Implementation Engineer Onsite
Lead project Onsite support through delivery of solution, being responsible for the implementation and integration (mount & rack) of the new Network & Infrastructure hardware on the Datacenter. Work directly with the PM and System Admin team from the services transition through the project closure, manage interdisciplinary resources for the implementation, ensuring that each phase was completed during the project time frame Onsite to enhance new site operations.
✓ Led implementation & integration (mount & rack) of new network & infrastructure hardware – 100% installation accuracy.
✓ Collaborated directly with the Project Manager and System Admin team – 95% alignment across the project lifecycle.
✓ Coordinated interdisciplinary resources to support implementation – 95% resource utilization efficiency.
✓ Monitored project progress to keep all phases on schedule – 97% of milestones achieved on time.
✓ Delivered onsite operational support to launch new site infrastructure – 100% post-implementation system readiness.
IT Project Manager
Efficiently manage multiple and parallel Projects, lead complex projects with a team of 20 developers and analysts, compliance with the budget execution of $1M USD, Improve customer satisfaction by 70%. Support internal training for tests, configurations, management of the new modules developed on the platform, work with multidisciplinary teams to achieve the goals outlined on the project in a timely and effective manner, in cooperation with the finance team to meet with budget goals
✓ Directed multiple complex projects in parallel, guiding a team of 20 developers & analysts – 100% team capacity utilization.
✓ Oversaw budget execution of $1M USD – Achieved 95% budget adherence.
✓ Increased customer satisfaction - 70% enhanced PM processes.
✓ Coordinated with multidisciplinary teams to achieve project goals efficiently & schedule – 90% milestone completion rate.
✓ Partnered with the finance team to align execution with budget objectives – Achieved 100% financial reporting accuracy.
PSE - Professional Services Engineer
Lead projects through delivery of solutions, being responsible for the remote implementation and integration of the NICE platform on the customer infrastructure, identifying business needs, guidance, and support for new projects, working directly with the PM team from the sales to services transition through the project closure, manage interdisciplinary resources for implementation, and training.
✓ Executed end-to-end NICE platform solutions through remote implementation & integration – 97% success rate.
✓ Assessed business needs to align platform capabilities with customer goals – 90% accuracy in requirements gathering.
✓ Partnered with the PM team ensuring smooth transition from sales through closure – 98% handoff efficiency & continuity.
✓ Directed interdisciplinary teams to deliver seamless implementation & client training – 95% on-time completion rate.
✓ Led knowledge transfer efforts & support client readiness through structured onboarding – 90% user satisfaction.
IT & PM Manager - Security Officer
Manage the IT area, security officer role execution, lead IT Projects and Operations support, production environments requirement goals were accomplished, lead a team of 10 developers & analysts' team, compliance in the execution of $700K USD annually budget for Colombian site, improve customer satisfaction to 90%, support internal training in infrastructure management for customers.
✓ Supervised IT department & Security Office – Maintained 100% compliance with corporate standards.
✓ Guided 10 developers & analysts' team, consistently meeting performance & delivery benchmarks – 95% on-time task rate.
✓ Managed & tracked an annual budget of $700K USD for the Colombian site – Achieved 97% budget execution accuracy.
✓ Enhanced customer satisfaction to 90% within the PMO through service delivery improvements.
✓ Facilitated internal training programs over customer's needs – 80% training engagement & positive feedback rate.
Access Network Engineer
Responsible for the overall Project support, of specific integral service and their different technology products to major customers of Huawei Colombia, provide support for Access Network devices as Consultant. Focus on achievements to customer satisfaction, continuous improvement, new needs identification, manage to fulfill SLAs, monthly services report generation, Follow-up meetings, Transition and implementation of new projects according to the guidelines of the company.
Cloud Services Pre-Sales Consultant
Responsible for the operational and technical management of Cloud services for Microsoft in Latin America and the Caribbean, assisting clients in pre-sales consulting, generate business opportunities for Microsoft customers, support in designing, implementing and plans management solutions for cloud services, (SaaS, PaaS, IaaS), consulting to resolve doubts about the difference and benefits of implementing cloud services.
IT & PM Manager
Efficiently Manage multiple and parallel Projects with local and international customers, Lead technology projects with teams of 5 Platform Engineers and support analysts, Managed $600K annually budget for Colombian site by monitoring expenditures, calculating forecasts, and ensuring compliance, Improve customer satisfaction by 90% over 10 months with IT PM process improvements, manage the local infrastructure and new projects for fields oil well with internal customers, Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
Network & Server backup Engineer - Support Engineer
Responsible for Support and troubleshooting level 3 incidents on the operations, Incidents and Problem management, efficiently manage multiple and parallel Projects with local and international customers, work plans, schedules, monthly reports. Analysis and detection of infrastructure improvements to prevent failures, coordination of maintenance activities and exchange control, manage the local service support and new projects for fields gas well with internal customers, collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
TL backup - Tech router specialist
Responsible for Technical Routers support engineers' coordination following all the guidelines of Microsoft Support and troubleshooting level 3 incidents for its Enterprise customers in Latin America and the Caribbean, Operational processes definition focused on customer service, Incidents reporting, work plans, schedules, monthly reports. Analysis and Detection of Service quality improvement.
SDLC
100%
PMLC
100%
Support
100%
Languages
100%
Adaptability
100%
Multitasking
100%
Risk Analisys
100%
Network design
100%
PM - Leadership
100%
Cost Estimation
100%
Communications
100%
Teamwork Ability
100%
Customer Service
100%
Customer Relations
100%
Improving processes
100%
Project Management
100%
Problem Management
100%
Product Management
100%
Customer Satisfaction
100%
Technical Architecture
100%
Budget Management
100%
Stakeholder Management
100%
Business Process Analysis
100%
Cloud Architecture Design
100%
Machine Learning Integration
100%
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Unlock your potential and streamline your projects with my seasoned consultants.
Experience 17 years of hands-on IT / OT and Project Management expertise.
